E-Marketing in Minneapolis David Vinge, eMarketing Dashboard: Six Differences Between Customer-Focused Companies and Operations-Focused Companies

Saturday, May 3, 2014

Six Differences Between Customer-Focused Companies and Operations-Focused Companies

Some companies really understand customer service. They know how to hire for it, train for it and deliver it. Other companies claim to give customer service, but in reality, they are grounded in an operations mentality with rules and policies that allow for little flexibility, preventing them from being anything more than just average or satisfactory.
 
Here are a few observations of the differences between customer-focused companies versus operations-focused companies:
  1. Empowerment
  2. Hiring
  3. Training
  4. Leadership
  5. People First
  6. Customer Service
Read more at: http://www.business2community.com/customer-experience/six-differences-customer-focused-companies-operations-focused-companies-0864688#!G49su

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